daya9's Privacy Policy
Your personal information is completely safe with us. This policy explains how daya9 collects, uses, and protects your data.
This Privacy Policy ("Policy") applies to all users of the daya9 platform's services. By accessing this site or using our services, you agree to the terms of this Policy. If you have any questions, please contact our support team.
daya9 places the highest importance on the privacy of users in Bangladesh. When you register, log in, or use any of our services on the platform, you are required to provide certain personal information. In this Policy we clearly explain how that information is collected, for what purposes it is used, with whom it may be shared, and how you can maintain control over your own data.
What Information We Collect
During the process of creating an account and using services on daya9, we collect various types of information. The detailed categories are listed below:
Identity Information
Your full name, date of birth, national ID number or passport number, email address, and phone number. This information is required for account verification and identity confirmation.
Financial Information
Records of deposit and withdrawal transactions, and partial details of the payment method used (partial account numbers for bKash, Nagad, Rocket, or bank accounts). We never store your full payment password or PIN.
Technical Information
Your device's IP address, browser type and version, operating system, session duration, and your navigation patterns on the platform. This information is used to improve site security and performance.
Gaming Activity Information
Your game play history, bet amounts, win and loss records, bonus usage details, and session length. This information is used to ensure responsible gaming and to improve your experience.
How We Collect Information
daya9 collects your information through the following means:
| Collection Method | Details |
|---|---|
| Registration Form | Information you provide directly when creating an account. |
| Transaction Process | Information received through the payment gateway during deposits or withdrawals. |
| Cookies & Trackers | Technical information collected automatically while browsing the site. |
| Customer Support | Information received when you contact us via live chat or email. |
| Third-Party Verification | Information received from authorised service providers for identity verification or fraud prevention. |
Purpose of Using Information
daya9 uses your information only for specific and legitimate purposes. We never use your information unnecessarily or unethically. The main purposes of use are listed below:
- For creating, verifying, and managing your account.
- For processing financial transactions and maintaining records of deposits and withdrawals.
- For providing bonuses, rewards, and promotional offers.
- To prevent fraud and money laundering.
- To enforce responsible gaming policies and identify problematic gaming behaviour.
- For providing customer support and resolving complaints.
- For platform security and technical improvement.
- To personalise the user experience.
- To meet legal and regulatory obligations.
We do not sell, rent, or transfer your information to commercial third parties. daya9 is always committed to protecting user privacy.
Cookies & Tracking Technology
daya9 uses cookies and similar technologies to make your browsing experience better and uninterrupted. Cookies are small data files stored in your browser.
4.1 Essential Cookies
These cookies are essential for operating the platform's core functions. They are used to maintain login sessions, perform security checks, and enable the site's basic functionality. Disabling these cookies may cause the platform to not work properly.
4.2 Performance Cookies
These cookies help analyse the site's performance. We use this information — such as which pages are visited most and where errors occur — to improve the user experience. These cookies do not collect personal information.
4.3 Cookie Controls
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some services to not work properly. See your browser's help section for more details.
Information Sharing & Disclosure
daya9 manages your personal information under strict rules. Information may be shared with third parties only in the limited cases described below and only to the extent necessary:
5.1 Service Provider Partners
Minimum necessary information may be shared with authorised third parties for payment processing, identity verification, game technology providers, and IT infrastructure management. All such partners operate under strict confidentiality agreements and may use the information received only for the specified service.
5.2 Legal Authorities
We may be required to provide necessary information in response to a court order, legal investigation, or a valid request from a competent authority. In such cases we will always remain within the bounds of legal requirements.
5.3 Fraud Prevention
Limited information may be exchanged with verification service providers to prevent money laundering, fraud, or other illegal activities. This is also important for the security of your own account.
Data Security Measures
daya9 uses industry-standard security technologies and processes to keep your information secure. Our security measures are listed below:
SSL Encryption
All communication between your browser and our servers is secured by SSL/TLS encryption. This ensures that no one can read or alter your information during transmission.
Secure Data Storage
Your information is stored in encrypted form on secure servers. Database access is strictly controlled and only authorised staff can access it for necessary work.
Access Control
Strict internal policies ensure that staff can only access the information required to carry out their responsibilities. All access is logged and regularly audited.
Regular Security Reviews
Our security measures are regularly reviewed and updated. We take proactive steps to identify any potential vulnerabilities and address them.
Your Rights Regarding Your Information
As a daya9 user, you have the following rights over your own personal information. Contact our support team to exercise these rights.
7.1 Right to Access Information
You can find out at any time what information we hold about you. If you contact us, we will provide you with a complete summary of your information.
7.2 Right to Correct Information
If there is any incorrect or incomplete information in your account, you can request that it be corrected. We will make the necessary corrections after appropriate verification.
7.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, we may be obliged to retain information related to legal obligations, ongoing disputes, or financial transaction records for a specified period.
7.4 Right to Object to Processing
In some cases you can object to the processing of your information, particularly when it is used for marketing purposes. We will take the necessary action after receiving your objection.
7.5 Right to Data Portability
You can request certain personal information in a structured, commonly used format so that you can use it elsewhere if needed.
Data Retention Period
daya9 does not retain your information longer than necessary. The retention period is determined based on the following:
- Information required to provide services is retained for as long as your account remains active.
- Even after an account is closed, financial transaction records must be retained for a set period to meet legal obligations.
- Information required to assist with dispute resolution or any legal process may be retained.
- Technical logs and site usage data are retained for a limited period and then automatically deleted.
Protection of Minors' Information
daya9 strictly does not provide services to anyone under the age of 21. Our platform is for adults (21+) only.
Important: We do not knowingly collect personal information from anyone under the age of 21. If we suspect that a minor is using our services, we will immediately close that account and delete the associated information.
Changes to the Privacy Policy
daya9 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:
- Publish the new policy on this page.
- Note the date of the change.
- Notify users at their registered email address for important changes.
Continuing to use the platform after changes are made means you agree to the updated policy. We therefore recommend that you visit this page from time to time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. daya9's customer support team is available seven days a week, 24 hours a day.
Available 24/7 — support in both Bengali and English
[email protected]
You can manage your personal information by logging into your account directly through the daya9 login page. For more details, see our FAQ page.